Data Protection Notice
Bosch Automotive Service Solutions GmbH (hereinafter "Bosch“ or "We“ or "Us") is delighted about your visit to our internet pages and mobile applications (together also referred to as "Online Offers") and about your interest in our company and our products.
Bosch respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Robert Bosch GmbH
Collection, processing and usage of personal data
If you provide personal data, it may be transferred outside of your province, state and country of residence to other provinces, states and countries where Bosch and its affiliates operate.
Processed categories of data
The following categories of data are processed:
Communication data (e.g. name, telephone, e-mail, address)
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
Processing purposes and legal bases
We and service providers commissioned by us process your personal data for the following processing purposes:
- Provision of these Online Offers
- To determine disruptions/disturbances and for security reasons
- Self-promotion and promotion by others as well as market research and reach analysis within the scope statutorily permitted
- Safeguarding and vindication of our rights
Every time you use the internet, your browser transmits certain information which we store in so-called log files.
We save log files for a short time solely to determine disturbances and for security reasons (e.g., to clarify attack attempts) and then we delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident has been completely resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without or without complete IP address). See module web analysis therefore.
In log files, the following information in particular is being saved:
- IP address (internet protocol address) of the terminal device which is being used to access the Online Offers;
- Internet address of the website from which the Online Offer has been accessed (so-called URL of origin or referrer URL);
- Name of the service provider which is used to access the Online Offers;
- Name of the files or information accessed;
- Date and time as well as duration of retrieval;
- Amount of data transferred;
- Operating system and information on the internet browser used including add-ons installed (e.g., Flash Player);
- http status code (e.g., “Request successful” or “File requested not found”).
We do not knowingly collect, maintain, or use any personal data from children under the age of thirteen. We do not knowingly allow children under the age of thirteen to participate in any promotions or contests that may made available on our websites from time to time.
Data transfer to other controllers
Your personal data is principally forwarded to other controllers only when required for the fulfillment of a contract, in the case where we or the third party have a legitimate interest in the transfer, or when your consent has been given. Particulars on the legal bases can be found in the Section - Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
Service providers (general)
We have commissioned external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen these service providers carefully and review them regularly, especially regarding their diligent handling of and protection of the data that they have saved. All service providers are obliged to maintain confidentiality and to abide by the statutory provisions. Service providers may also be other Bosch group companies.
Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and the services connected to them or for as long as we have a justified interest in storing the data (e.g., we might still have a justified interest in postal mail marketing upon fulfillment of a contract). In all other cases we delete your personal data with the exception of data we must store to fulfill legal obligations (e.g., we are obliged due to retention periods under the tax and commercial codes to have documents such as contracts and invoices available for a certain period of time).
Cookies are small text files that are being saved on your computer when an Online Offer is visited. In case you access this Online Offer another time, your browser sends the cookies' content back to the respective offer or and, thus, allows the re-identification of the terminal device. Reading the cookies allows us to design our Online Offers optimally for you and makes it easier for you to use them.
Absolutely necessary cookies
Certain cookies are necessary so we can securely render our Online Offers. This category includes, e.g.:
- Cookies that identify or authenticate our users;
- Cookies that temporarily save certain user input (e.g., content of a shopping cart or of an online form);
- Cookies that store certain user preferences (e.g., search or language settings);
- Cookies that store data to ensure the unimpeded playback of video or audio content.
We use analytical cookies to record the usage behavior (e.g., ad banners clicked, search queries put in) of our users and to evaluate it statistically.
We need statistical information about the usage of our Online Offers to design them to be more user-friendly, to perform range measurements, and to perform market research.
For this purpose, we use the web analysis tools described in this section.
The usage profiles created by these tools using analysis cookies or by evaluating log files do not contain personal data. The tools either do not use user IP addresses at all or shorten them immediately after gathering them.
The tools offerors process data only as processors subject to our directives and not for their own purposes.
In the following, please find information on each tool offeror and how you are able to object to the collection and processing of data through the tool.
Be advised that with regard to tools which use opt out cookies, the opt out function is related to a device or browser and is thus valid for the terminal device or browser used at this time. In case you use several terminal devices or browsers you must opt out on every device and with every browser used.
Beyond this, you can generally avoid the forming of usage profiles by generally deactivating cookie usage; for this please refer to the section Deactivate and delete cookies.
WebTrends is provided by WebTrends Inc., 851 SW 6th Ave., Suite 1600, Portland, Oregon 97206, USA.
You may object to the collection or processing of your data by using the opt out possibility by clicking the following link: https://ondemand.webtrends.com/support/optout.asp
Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics with the additional function offered by Google to anonymize IP addresses. While doing so, Google already shortens IPs within the EU in most cases but only does so for exceptional cases in the United States, and in both regions it only saves shortened IPs.
You may object to the collection or processing of your data by using the following link to download and install a browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en
These Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which allows the playback of audio and video files.
When you access a respective site of our Online Offers that contains an embedded YouTube player, this establishes a connection to YouTube so the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.
Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.
Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking the link, we have no influence on collecting, processing and using personal data possibly transmitted by clicking the link to the third party (such as the IP address or the URL of the site on which the link is located) as the behavior of third parties is naturally outside our supervision. We do not assume responsibility for the processing of such personal data by third parties.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access:
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion:
You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
Restriction of processing:
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.
Objection to data processing:
You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Right of complaint with supervisory authority:
You have the right to lodge a com-plaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state or to the supervisory authority responsible for us. This is:
State Commissioner for Data Protection and Freedom of Information
P.O. Box 10 29 32
Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please therefore observe the current version of our data protection notice, as this is subject to change.
If you want to contact us, please find us at the address stated in the "Controller" section.
To assert your rights and for suggestions and complaints regarding the processing of your personal data as well as for the withdrawal of your consent, we recommend that you contact our group commissioner for data protection:
Group Commissioner for Data Protection
Information Security and Privacy Bosch Group (C/ISP)
Robert Bosch GmbH